491 ideas for the improvement of the Byker Community Trust housing estate



In January 2019, architecture firm JDDK and their project partner 22Sheds used the PlaceChangers platform to support the resident engagement work for Byker Community Trust (BCT)'s estate improvement program.

BCT is one of the largest land lords in the North East. The estate is located to the East of Newcastle City Centre and covers a large area with six distinct neighbourhoods. 

With the help of the PlaceChangers platform, JDDK delivered an resident engagement program that combined online and offline feedback methods that could account for the diverse and complex needs of local residents.



What was done?

Using the neighbourhood map of the estate, PlaceChangers provided an interactive site model, that the project team and local residents could use to exchange improvement ideas.

JDDK used the PlaceChangers app to assist in site visits in advance to the main campaign. 22Sheds delivered a regular program of on-site booths and distributed a wide range of creatively designed lamp post notices to create awareness and invite residents to the interactive estate map.

Local residents could also add responses in their own time. 



What outcomes were achieved?

The combined forces of 3 architects and 30 local residents resulted in a total 491 ideas across the estate, all of which were digitally captured, and ready to access and analyse.  

The platform enabled JDDK to capture very granular feedback on a wide range of locations all accross the estate. Labelling feedback with simple topic keywords on the PlaceChangers platform enabled JDDK to generate visual summaries to report back to the board of their client. 

As a result of the detailed and granular feedback, BTC decided to apply for further funding to enable a more ambitious program of improvements. 

"It was useful for us to record comments that residents made, locate them on a map of the estate and use subject tags. It let us consolidate all of the information we gathered and analyse results by topic and location."

Nicky Watson, Director — JDDK Architects

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