Privacy policy

19th Aug, 2018 (Version 1.02)

This privacy policy (“Policy”) describes how PlaceChangers Ltd. and collects, uses and shares personal data of users of www.placechangers.uk (the “Site”).

Please take a moment to read this Policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites or mobile applications, when you visit or use our site. This privacy policy also includes our cookie policy.

By using our site and providing us with your personal data, you acknowledge and agree that your personal data may be processed for the purposes identified in this Policy.

You can find out more about PlaceChangers Ltd. and the Terms of Service for using our site at https://placechangers.co.uk/terms-of-service/.

INFORMATION WE COLLECT

We obtain information about you in a range of ways:

  • Information You Give Us: We collect your name, postal address, email address, phone number, username, password and demographic information (such as your gender and occupation) as well as other information you directly give us on our site. In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or letters, or by telephone).
  • Information Automatically Collected: We automatically log information about you and your computer. For example, when visiting our site, we log your computer operating system type, browser type, browser language, IP address, the website you visited before browsing to our site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our site. 

COOKIES

Our site (like most platforms) uses cookies and other similar technology such as ‘web beacons’.

What are Cookies?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognises that cookies. You can find out more information about cookies at www.allaboutcookies.org.

Cookies are widely used in order to make sites work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our site is used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Types of Cookies

There are two broad categories of cookies:

  • First Party Cookies, served directly by us to your computer or mobile device. They are used only by us to recognise your computer or mobile device when it revisits our site.
  • Third party cookies, which are served by a service provider on our site, and can be used by the service provider to recognise your computer or mobile device when it visits other sites. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies,’ meaning that they survive after your browser is closed. They can be used by the site to recognise our computer or mobile device when you open your browser and browse the Internet again.

What cookies do we use?

Our Site uses the following types of cookies:

Type of cookie Purpose
Essential Cookies These cookies are essential to provide you with services available through our site and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

We use a session cookie to identify you upon returning to our service. This is to improve your experience using our Site.

Analytics Cookies These cookies are used to collect information about how visitors use our site.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our site, the sites that referred them to our site and the pages that they visited on our site.

We use this information to help operate our site more efficiently, to gather broad demographic information and to monitor the level of activity on our site.

Performance Cookies These cookies collect information about how visitors use the site, so that we can analyse traffic and understand how our visitors use our sites.

We use Google Analytics for this purpose. Google Analytics uses its own cookies. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

You can avoid the use of Google Analytics relating to your use of our site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB ]

We also use HotJar to collect and process certain analytics data on how our site is used. More information about HotJar’s data practices may be found online at https://www.hotjar.com/legal/policies/privacy. To opt-out of MixPanel analytics, please go to https://www.hotjar.com/legal/compliance/opt-out.

Functionality Cookies These cookies allow our site to remember choices you make (such as your username, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Social Media Cookies These cookies are used when you share information using a social media sharing button or “like” button on our sites or you link your account or engage with our content on or through a social networking site such as Facebook, Twitter or Google+. The social network will record that you have done this. This information may be linked to targeting/ advertising activities.

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you do not accept our cookies, you may experience some inconvenience in your use of our site.

You can set your cookie preferences by changing your browser settings so that cookies from this site cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “help” “tools” or “Edit” facility).

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

Pixel Tags

We may also use pixel tags (which are also known as web beacons and clear GIFs) on our site to track the actions of users on our site. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on web pages. Pixel tags measure the success of our site and compile statistics about usage of the site so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ personal data.

IP Addresses

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our site and for internal reporting purposes.

USE OF PERSONAL DATA

We use your personal data for the following purposes:

  • to operate, maintain, and improve our sites, products and services;
  • to identify you as a user in our system;
  • to respond to comments and questions and provide customer service;
  • to send information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
  • to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners should you have requested those;
  • to link or combine user information with other personal data;
  • to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and
  • to provide and deliver products and services at customers request.

User feedback

We regularly receive feedback and comments from users. We may post feedback on our site from time to time for marketing purposes. For this, we would share your first name and initial of your last name only. In case we consider using your full name and profile image, we will first obtain your permission.

Creation of anonymous data

We may generate anonymous data records from personal information by removing any information that makes data personally identifiable to you. Such data may be used to understand usage patterns to improve our services. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion. 

YOUR RIGHTS

  • You have the following rights in relation to your Data:
    • Right to access– the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    • Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.
    • Right to erase– the right to request that we delete or remove your Data from our systems.
    • Right to restrict our use of your Data– the right to “block” us from using your Data or limit the way in which we can use it.
    • Right to data portability– the right to request that we move, copy or transfer your Data.
    • Right to object– the right to object to our use of your Data including where we use it for our legitimate interests.
  • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected]
  • If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

EDITING AND UPDATING OF PERSONAL DATA

If have an account on our Site, the Site offers you the option to edit and update your personal data associated with your account at any time via the Site.

SHARING OF PERSONAL DATA

We do not rent, sell or share personal information about you with other people or non-affiliated companies outside PlaceChangers Ltd. except under the following circumstances:

  • With your consent. For example, you may let us share personal data with others for their own uses, for example, to offer you a service. Those uses will be subject to their privacy policies.
  • When we do a business deal, or negotiate a business deal, involving the sale or transfer of all or substantially all of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • For legal, protection, and safety purposes;
    • to comply with laws or any regulatory obligation;
    • to respond to lawful requests and legal processes;
    • to protect the rights and property of PlaceChangers Ltd., our agents, customers and others. This includes enforcing our agreements, policies and Terms of Use.
    • in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
  • With those who need it to do work for us.

We may also share aggregated and/ or anonymised data with others for their own uses.

INTERNATIONAL TRANSFER OF PERSONAL DATA

Your personal data is collected, processed, and stored on servers within the European Economic Area.

Your personal data may be transferred outside the European Economic Area and may be processed not only in the country in which it was collected but also in other countries, including the United States, where data protection and privacy laws and regulations differ. By providing your personal data to us, you consent to such transfer, collection and/or processing in the United States of your personal data. This applies in particular to the use of cookies as described in this Policy.

PROTECTING YOUR INFORMATION

We want you to feel confident about using our site, and we are committed to protecting the personal information we collect. We use technical and organisational measures to safeguard your Data, for example, (1) access to your account is controlled by a password and a username that is unique to you (2) we store your Data on secure servers in the EU. Connection to our Site uses 256-bit RSA encryption.

We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected]

RETENTION PERIOD

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law or until you request that the Data be deleted. When we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

CHANGES TO THIS POLICY

From time to time we may change this Policy. If we make any changes, we will change the Last Updated date above. If you do not agree to these changes, please do not continue to use our site. If material changes are made to this Policy, we will notify you by email or by placing a prominent notice on the site.

CONTACTING US

PlaceChangers Ltd. is a company with registered offices at The Old Court House, Clark Street, Morecambe, Lancashire, England, LA4 5HR.

If you have any questions about how we use your personal data, please e-mail us at [email protected]